Refund and Returns Policy
Thank you for shopping at cenviro. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 30 days of your purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods such as food or flowers
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or +1 (503) 354-8747.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and provide your order number and details about the product you would like to exchange.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address
Please ship your return to: 9148 Southwest Birch Lane, Portland, Oregon 97204, United States.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (503) 354-8747
- Address: 9148 Southwest Birch Lane, Portland, Oregon 97204, United States
For more information, visit our website at https://www.cenviro.store.